❓ Frequently Asked Questions
Everything you need to know
Yes, we ship worldwide! Each plant comes with proper phytosanitary documentation required for international shipping.
We use specialized packaging techniques including sphagnum moss wrapping, secure box structures, and heat packs when necessary.
We accept bank transfers (BCA, Mandiri), Wise, and PayPal for international customers.
Shipping times vary by destination. Express shipping typically takes 3-7 business days, while standard shipping may take 7-14 days.
We offer a live arrival guarantee! Contact us within 24 hours with photos and we will arrange a replacement or refund.